Refund Policy

About This Policy

PerfBee is primarily a business-to-business (B2B) service. Consumer protection rights (including EU/UK withdrawal rights) apply only where required by applicable law and are described in Section 5 below.

1. Free Trial

The Starter plan includes a 14-day free trial with full access to Starter features, once per account. A payment method is collected at checkout, but you are not charged during the trial. If you cancel before the trial ends, you will not be charged and your account returns to the Free plan. If you do not cancel, your subscription starts when the trial ends and your payment method is charged the plan price for the first billing period.

2. Subscription Cancellation

You may cancel your subscription at any time from the Billing section in your dashboard. Cancellation takes effect at the end of your current billing period. You will retain full access to your paid plan features until that date.

We do not provide prorated refunds for the unused portion of a billing period when you cancel mid-cycle, unless required by applicable law (see Section 5).

3. Refund Eligibility

We will issue a full refund in the following circumstances:

• 7-day money-back guarantee: On the first payment of any paid plan, contact us within 7 days of the charge and we will refund it in full.
• Accidental charge after trial: If you were charged after your trial ended and did not intend to subscribe, contact us within 7 days of the charge and we will refund it in full.
• Duplicate billing: If you were charged twice for the same period due to a billing error, we will refund the duplicate charge immediately.
• Service outage: If PerfBee experienced a verified outage exceeding 72 continuous hours within your billing period, as confirmed by our internal monitoring systems and excluding scheduled maintenance and force majeure events, you may request a prorated credit or refund for the affected period.
• Annual plan — 30-day window: If you purchased an annual subscription and request a refund within 30 days of initial purchase, we will refund the full annual amount minus any months already used (prorated).

4. Non-Refundable Items

• Monthly subscription fees after the billing period has started (except within the 7-day money-back guarantee above, or where required by law).
• One-time credit top-up purchases.
• Unused credits — credits expire at the end of each billing cycle and are non-refundable.
• Partial months for plan downgrades or cancellations mid-cycle.
• Accounts terminated for violation of our Terms of Service.

5. Consumer Rights (EU / UK)

If you are a consumer (non-business user) in the European Union or United Kingdom, you have the right to withdraw from a digital service contract within 14 calendar days of purchase without giving a reason, provided you have not already started using the service in a way that would make withdrawal impossible.

By activating your paid plan and using its features (running audits, crawls, or enabling RUM), you expressly consent to the immediate performance of the digital service and acknowledge that you lose your right of withdrawal once the service has been fully performed. Where the service has only partially been performed, a proportional refund will be issued.

To exercise your right of withdrawal, contact us at [email protected] with the subject line “Withdrawal Request” within 14 days of purchase. We will confirm receipt and process your refund within 14 days.

6. How to Request a Refund

1. Email [email protected] with the subject line “Refund Request”.
2. Include your account email address, the date of the charge, and the reason for your request.
3. We will respond within 2 business days and, if approved, process the refund within 5–10 business days.
4. Refunds are issued to the original payment method. Processing time may vary depending on your bank.

7. Chargebacks

If you initiate a chargeback with your bank or card issuer before contacting us, we may temporarily suspend your account while the chargeback is under review. We encourage you to reach out to us first — we genuinely want to resolve any billing issues and will do so promptly.

8. Plan Changes

Upgrades: When you upgrade your plan, the new rate applies immediately. We calculate a prorated credit for the unused days of your current plan and apply it to the new plan's first invoice.

Downgrades: When you downgrade, you keep your current plan until the end of the billing period and the new plan starts at the next renewal. No refund is issued for the current period.

9. Currency & Taxes

All refunds are processed in USD. If you paid in a different currency, the refunded amount may differ due to exchange rate fluctuations. Taxes collected by PerfBee on behalf of tax authorities are non-refundable once remitted.

10. Contact

For refund requests or billing questions: [email protected]

We aim to respond to all billing inquiries within 1 business day.